Frequently Asked QuestionsFor Physicians
Why Work With Us?
Will I be married to my cell phone? What about vacations?
Actually, you’ll enjoy more freedom than you’d think. We have found that patients are very respectful of physicians and usually will only call after hours if is an emergency. By having a colleague or dedicated staff member on call to handle what may occur, you’ll find that you can take a vacation with minimum interruption. You & your patients will have great peace of mind.
What happens to my patients?
By staffing your office with an on-site transition manager, completing a series of mailings, call campaigns, and multiple patient meetings, we will be able to reach out to all your patients. We value the relationships you have built with each one and believe our approach will provide you with the knowledge that we’ve contacted all of them. The patients who choose not to join the membership practice will be given plenty of time to find another doctor.
What happens to my staff?
We believe your staff is critical to the future success of your practice. Time will be set aside to explain the transition process to your staff; we will keep them informed throughout the process, as well as thorough customer service training prior to opening. However, your Transition Manager will be on-site to handle all things relevant during the time of your transition, and your current workflow will be minimally affected.
Does Private Practice Direct manage my internal office?
No. We are here to help you transition your practice, direct you on best practices, and train your staff on working in a concierge type practice. Our long term relationship will include assistance with any future training as well as marketing efforts to help attract new patients to your concierge practice after you have opened.
Does Private Practice Direct handle patient billing?
Your traditional patient billing will remain the same. We will manage all DPC/Concierge membership billing.
Am I required to make some financial investment?
No. Partnering with Private Practice Direct means that we not only walk with you through your transition step-by-step, we handle the entire process associated with your transition; including upfront marketing analysis and practice evaluation, an in-office Transition Manager, all marketing collateral, call & letter campaigns, meetings, and much more. We want to make this change as easy on you as possible. And by actively communicating throughout the process, we can hand tailor the transition to best suit you and your practice needs.